Web Warehousing and Knowledge Management Rob Mattison, Brigitte Kilger-Mattison web warehousing, business value, data warehousing, knowledge management, web warehouse, data mining, management systems
 
   

Welcome to MeansBusiness
a unique concept database of 20,000 key
ideas from business and management books
 
  Concept Book Summary
 
 
 


Web Warehousing and Knowledge Management

Rob Mattison, Brigitte Kilger-Mattison

 
   
 
 
 
With MeansBusiness
You Can
  • Find the ideas you need when you need them
  • Master the key concepts in leading business books in under an hour
  • Apply the knowledge of proven experts to your business problems
  • Compare the views of leading business thinkers


View Book List Browse our
1069+ book summaries
 
Search our Database
Enter your business issue

search

Or follow our 3-tier Concept Guide by clicking any topic below

Concept Guide


You'll find in-depth information on the following topics at this site:

web warehousing
business value
data warehousing
knowledge management
web warehouse
data mining
management systems
text information
information management
data warehouse
management-based perspective
warehousing configurations
warehousing knowledge
web warehousing knowledge
warehousing knowledge management
text information management
capacity planning
computer systems
knowledge management-based
knowledge management-based perspective
value query
query reporting
value query reporting
web warehousing configurations
biggest single
text mining
applying knowledge
warehousing systems
your business
warehouse environment
deriving business
reporting tools
deriving business value
mining tools
information systems
information management systems
search engines
data access
web warehouses
digital enterprise
Rob Mattison
Brigitte Kilger-Mattison
Web Warehousing and Knowledge Management
The Digital Enterprise
Core technologies
Data vs. information
Data warehousing
Digital strategy
Disruptive technology
Electronic communication
Information management
Information overload
Information sharing
Information technology
Intranets
Strategic applications
Networked organization
Online services
Process innovation
Research and development
Software development
Technology adoption life cycle
Virtual organization
Rob Mattison
Brigitte Kilger-Mattison


VB.Net Programmer
Dot Net Code
ASP Programmer
Dot Net Consulting
Dot Net Book

     
   

Following are the titles and brief quotes from the Concept Extracts that make up this Concept Book Summary. Click here to proceed to the full preview.  

 
   
Defining Web Warehousing

"A web warehouse can best be defined as some combination of data warehouse technology and World Wide Web technology that leverages the strengths that each discipline has to offer."


Applying Knowledge Management Principles to the Development of Web Warehousing Systems

"What defines a company and its success is how well it functions in disseminating and managing knowledge."


Integrating Technological Innovation into Your Business

"Making a new invention practical involves the development of a series of related visions, perspectives, or models which explain how you can take the basic functionality that the invention delivers and harness it for practical applications."


Applying the Knowledge Management-Based Perspective

"The area of computer systems software design would seem to be one important place for implementation of knowledge management-based perspective of computer systems."


The Importance of the Value Proposition in Web Warehousing

"By establishing a policy of requiring that value propositions be associated with all Web warehousing activities, management can quickly and effectively make decisions about which applications to accept and which to avoid."


Barriers to Successful Data Warehousing

"The biggest single problem that people run into when they try to do data warehousing is that of trying to find the data that they want to put into the warehouse in the first place."


Critical Elements of a Successful Web Warehouse

"The single key to any warehousing effort, whether it is data warehousing or Web warehousing, is business value, pure and simple."


A Functional Model for Data Warehousing

"No matter what the size, shape, purpose or flavor of a data warehouse, or data mart, there are three functional functions which it must always support: acquisition, storage, and access."


The Layers of a Data Warehouse Environment

"The physical and operational infrastructures of the warehouse are meaningless in and of themselves. The real "guts"?the value delivery component?is what we call the applications layer. "


Deriving Business Value from Query and Reporting Tools

"The value that a query or reporting tool delivers to the business is directly related to the savings in operational costs that the delivery of the information to the user makes possible."


On-line Analytical Processing: Defining Characteristics and Enabling Business Value

"OLAP products allow you to build and submit queries to ask for specific kinds of information, and they provide you with a way to format the output and organize it in a way that makes it easy to use."


Deriving Business Value from Statistical and Data Mining Tools

"There are actually four major categories of information delivery that can be readily associated with real business value."


Categories of Graphical Information Systems

"Organizations have found many ways to display data graphically to their advantage."


Understanding Text Information Management Systems

"A text information management system is any combination of people, processes, software, hardware, and textual material that has been logically organized to provide a specific set of text management capabilities."


Understanding Search Engines

"The real value of the search engine comes not from the user interfaces or even the search templates, but from the search capability that is built into the product."


Comparing and Contrasting Text Mining to Data Mining

"The process of text mining is executed in much the same way that data mining is."


Understanding Multimedia Information Management Systems

"What differences would there be between a text information system and a multimedia system? The biggest single difference is in the way the system identifies, catalogs, and makes the multimedia objects available to the user for search."


Approaches to Web-Based Data Access

"The PPP approach, in general, dictates that we change the way that we do things in order to get the job done."


Typical Web Warehousing Configurations

"One of the most frequently developed Web warehousing configurations is the secure intranet layout."


Capacity Planning and Performance Troubleshooting for Web Warehouses

"In capacity planning, the Web warehouse architect is provided with only the sketchiest amount of information about the kinds of workloads the end users will be placing on the system and the kinds of work the systems will be expected to do."


 


This Book Summary contains Concept Extracts from:

Web Warehousing and Knowledge Management
Rob Mattison
Brigitte Kilger-Mattison

McGraw Hill Professional Book Group
1999
Copyright (c) 1999 by The McGraw-Hill Companies, Inc.


Biography: Rob Mattison is a world-renowned author and recognized thought leader in the development of Web warehousing and knowledge management solutions. As a Silicon Valley-based consultant, he works with hardware, software, and consulting organizations to develop easy-to-use and highly effective business solutions that increase operational efficiency and profitability through the deployment of these technologies. Rob welcomes your questions, comments, and suggestions. He can be reached via email at RMATTISON@compuserve.com.

Key Phrases in this title:
web warehousing, business value, data warehousing, knowledge management, web warehouse, data mining, management systems, text information, information management, data warehouse, management-based perspective, warehousing configurations, warehousing knowledge, web warehousing knowledge, warehousing knowledge management, text information management, capacity planning, computer systems, knowledge management-based, knowledge management-based perspective, value query, query reporting, value query reporting, web warehousing configurations, biggest single, text mining, applying knowledge, warehousing systems, your business, warehouse environment, deriving business, reporting tools, deriving business value, mining tools, information systems, information management systems, search engines, data access, web warehouses, digital enterprise, Rob Mattison, Brigitte Kilger-Mattison

Books at MeansBusiness by: Rob Mattison
Books at MeansBusiness by: Brigitte Kilger-Mattison
 
         


 
 
           
     
 
 



The Digital Enterprise
Book Summaries

The 12 Simple Secrets of Microsoft Management How to Think and Act Like a Microsoft Manager and Take Your Company to the Top | David Thielen|1999
5th Generation Management Co-Creating Through Virtual Enterprising, Dynamic Teaming, and Knowledge Networking | Charles Savage|1996
Achieving Maximum Value From Information Systems A Process Approach | Dan Remenyi, Michael Sherwood-Smith|1997
Bill Gates Speaks Insights from the World's Greatest Entrepreneur | Janet Lowe|2001
Blown to Bits How the New Economics of Information Transforms Strategy | Philip Evans, Thomas Wurster|2000
Blueprints for High Availability Designing Resilient Distributed Systems | Evan Marcus, Hal Stern|2000
Building an Extranet Connect Your Intranet with Vendors and Customers | Julie Bort, Bradley Felix|1997
Clicking Through A Survival Guide for Bringing Your Company Online | Jonathan Ezor|2000
Code Complete A Practical Handbook of Software Construction | Steve McConnell|1993
Competing in the Information Age Strategic Alignment in Practice | Jerry Luftman|1996
Corporate Information Factory | Inmon, Claudia Imhoff, Ryan Sousa|1998
Corporate Internet Planning Guide Aligning Internet Strategy with Business Goals | Richard Gascoyne, Koray Ozcubukcu|1997
Customer Service on the Internet Building Relationships, Increasing Loyalty, and Staying Competitive | Jim Sterne|2000
Cybercorp The New Business Revolution | James Martin|1996
Data Mining Solutions Methods and Tools for Solving Real-World Problems | Christopher Westphal, Teresa Blaxton|1998
The Death of Distance How the Communications Revolution Will Change Our Lives | Frances Cairncross|1997
The Digital Organization AlliedSignal's Success with Business Technology | James Best|1997
E-Business and ERP Transforming the Enterprise | Grant Norris, James Hurley, Kenneth Hartley, John Dunleavy|2000
The E-Commerce Arsenal 12 Technologies You Need to Prevail in the Digital Arena | Alexis Gutzman|2001
E-Commerce Strategies Mapping your Organization's Success in Today's Competitive Marketplace | Charles Trepper|2000
E-Learning Strategies for Delivering Knowledge in the Digital Age | Marc Rosenberg|2001
E-Profit High Payoff Strategies for Capturing the E-Commerce Edge | Peter Cohan|2000
Electronic Commerce Strategies and Models for Business to Business Trading | Paul Timmers|1999
Evaluating The Year 2000 Project A Management Guide for Determining Reasonable Care | Timothy Braithwaite|1998
Executive's Guide to E-Business From Tactics to Strategy | Martin Deise, Conrad Nowikow, Patrick King, Amy Wright|2000
Going For Growth Realizing The Value of Technology | John Buckley|1998
How to Think Like the World's Greatest High-Tech Titans | Erika Brown|2000
The HP Way How Bill Hewlett and I Built Our Company | David Packard, David Kirby, Karen Lewis|1995
The Information Paradox Realizing the Business Benefits of Information Technology | John Thorp|1998
Information Systems Project Management How to Deliver Function and Value in Information Technology Projects | Jolyon Hallows|1998
Information Technology and Organizations Strategies, Networks, and Integration | Dale Littler, David Knights, Rod Coombs, Brian Bloomfield|2000
Innovation Explosion Using Intellect and Software to Revolutionize Growth Strategies | James Brian Quinn, Jordan Baruch, Karen Anne Zien|1997
Insourcing After the Outsourcing MIS Survival Guide | Robert Chapman, Kathleen Andrade|1997
The Internet Marketing Plan A Practical Handbook for Creating, Implementing, and Assessing Your Online Presence | Kim Bayne|1997
Internet Standards and Protocols | Dilip Naik|1998
Into the Networked Age How IBM and Other Firms Are Getting There Now | James Cortada, Thomas Hargraves, Edward Wakin|1999
Investing in Information Technology A Decision-Making Guide for Business and Technology Managers | Bill Bysinger, Kenneth Knight|1996
The IT Consultant A Commonsense Framework for Managing the Client Relationship | Rick Freedman|2000
Knowledge Management Strategies | Jerry Honeycutt|2000
The Last Mile Broadband and the Next Internet Revolution | Jason Wolf, Natalie Zee|2001
Managing the Corporate Intranet | Mitra Miller, Andrew Roehr, Benjamin Bernard|1997
Managing Technological Change Strategies for College and University Leaders | (Tony) Bates|2000
Mastering Information Management Complete MBA Companion in Information Management | Donald Marchand, Thomas Davenport, Tim Dickson|2000
Microsoft Commerce Solutions | Micro Modelling Associates|1999
Microsoft Mastering: E-Commerce Development: Business to Business | Microsoft|2000
Microsoft Secrets How the World's Most Powerful Software Company Creates Technology, Shapes Markets, and Manages People | Michael Cusumano, Richard Selby|1998
Mission Critical Realizing the Promise of Enterprise Systems | Thomas Davenport|2000
Multimedia-Based Instructional Design Computer-Based Training, Web Based Training, Distance Broadcast Training | William Lee, Diana Owens|2000
Net Ready Strategies for Success in the E-conomy | Amir Hartman, John Sifonis, with John Kador|2000
Pathways to Agility Mass Customization in Action | John Oleson|1998
Running an Effective Help Desk | Barbara Czegel|1998
Shaping the Future Business Design Through Information Technology | Peter Keen|1991
The Smart Way to Buy Information Technology How to Maximize Value and Avoid Costly Pitfalls | Brad Peterson, Diane Carco|1998
Software Project Survival Guide How to Be Sure Your First Important Project Isn't Your Last | Steve McConnell|1998
Survival of the Smartest Managing Information for Rapid Action and World Class Performance | Haim Mendelson, Johannes Ziegler|1999
Taking Control of IT Costs | Sebastian Nokes|2000
TechnoLeverage Using the Power of Technology to Outperform the Competition | Michael Hruby|1999
The Technology Leaders How America's Most Profitable High-Tech Companies Innovate Their Way to Success | Peter Cohan|1997
Technology-Based Training The Art and Science of Design, Development, and Delivery | Kevin Kruse, Jason Keil|2000
Virtual Teams Reaching Across Space, Time, and Organizations with Technology | Jessica Lipnack, Jeffrey Stamps|1997
Waves of Power The Dynamics of Global Technology Leadership 1964-2010 | David Moschella|1997
Web Commerce Building a Digital Business | Kate Maddox, Dana Blankenhorn|1998
Web Database Development Step by Step | Jim Buyens|2000
The Web Learning Fieldbook Using the World Wide Web to Build Workplace Learning Environments | Valorie Beer|2000
Web Warehousing and Knowledge Management | Rob Mattison, Brigitte Kilger-Mattison|1999
Web-Based Training Using Technology to Design Adult Learning Experiences | Margaret Driscoll|1998
Webonomics Nine Essential Principles for Growing Your Business on the World Wide Web | Evan Schwartz|1997
Wharton on Managing Emerging Technologies | George Day, Paul Schoemaker|2000
World Wide Web Marketing Integrating the Internet Into Your Marketing Strategy | Jim Sterne|1999
XML and SOAP Programming for BizTalk Servers | Brian Travis|2000



The Digital Enterprise
Book Extract Suites
Each Suite contains extracts from 3 to 10 books focused on a single business concept

  • The Promise of the Networked Enterprise
    • Organizational Speed Peter Weill, Marianne Broadbent, Henk Volberda, Jeremy Main, Thomas Hargraves, Edward Wakin, Jerry Wind, Bill Bysinger, Kenneth Knight, Haim Mendelson, Johannes Ziegler, James Cortada, David Dotlich, James Noel, Anjan Thakor
    • Expanding Organizational Capability Henk Volberda, Don Tapscott, Clayton Christensen, Jay Galbraith, Jay Galbraith, James Moore, Ikujiro Nonaka, Hirotaka Takeuchi, Alex Lowy, David Ticoll, Susan Mohrman, Edward Lawler, Walid Mougayar
    • Technology & The Bottom-Line Peter Weill, Marianne Broadbent, Susan Cook, Daniel Morris, Michael Tushman, Joel Brandon, Roger Dow, David Nadler, Peter Cohan, William Halal, Walid Mougayar, Kate Maddox, Dana Blankenhorn, Jim Sterne
  • Strategies for Software Development
    • Software Project Management Michael Cusumano, David Yoffie, Randall Englund, Robert Graham, Jolyon Hallows, James Lewis, Steve McConnell, James Brian Quinn, Jordan Baruch, Karen Anne Zien
  • Using Databases & Data Warehousing
  • Reorganizing & Reengineering Work
    • Aligning Technology & Structure Sebastian Nokes, Price Waterhouse, Stephen Redwood, Charles Goldwasser, Simon Street, John Sifonis, Richard Spinello, Wayne Toms, Brian Bloomfield, Dale Littler, David Knights, Rod Coombs, Robert Prescott, Robert Chapman, Kathleen Andrade, Beverly Goldberg, Maria Taylor, Thomas Koulopoulos, William Rothwell
    • Internet-Driven Reengineering John Dunleavy, John Sifonis, with John Kador, Thomas Davenport, Kenneth Hartley, Charles Trepper, Peter Cohan, James Hurley, Ryan Bernard, Amir Hartman, Grant Norris
  • Core IT Competencies & Outsourcing
    • IT Outsourcing Price Waterhouse, Brad Peterson, Diane Carco, Maurice Greaver, Robert Chapman, Kathleen Andrade, James Best
  • Web Site Design & Development
    • Managing Your Web Site David Siegel, with Pat House, Charles Trepper, Peter Cohan, Thomas Siebel, Micro Modelling Associates, Jim Sterne
  • Developing Intranets & Extranets
    • Partner Communications Pauline Bickerton, Matthew Bickerton, Kate Simpson-Holley, Martin Deise, Conrad Nowikow, Patrick King, Amy Wright, Ryan Bernard, Micro Modelling Associates, Julie Bort, Bradley Felix, Ron Ashkenas, Dave Ulrich, Todd Jick, Steve Kerr
  • Aligning Technology, Strategy & Innovation
    • Technology and Strategy Options Carl Shapiro, Hal Varian, Peter Weill, Marianne Broadbent, Larry Downes, Chunka Mui, Gary Hamel, Chuck Martin, James McGee, Laurence Prusak, Karl Erick Sveiby, Charles Poirier, Stephen Reiter, James Brian Quinn, Jordan Baruch, Karen Anne Zien, Gene Tyndall, Christopher Gopal, Wolfgang Partsch, John Kamauff, Prahalad, Dorothy Leonard
    • Aligning Capabilities, Technology & Strategy Peter Weill, Marianne Broadbent, Gary Hamel, George Labovitz, Victor Rosansky, James Martin, James McGee, Laurence Prusak, Walid Mougayar, James Brian Quinn, Jordan Baruch, Karen Anne Zien, James Best, Prahalad, Dorothy Leonard
    • Technology as Strategy Larry Downes, Chunka Mui, Gary Hamel, Richard Gascoyne, Koray Ozcubukcu, James McGee, Laurence Prusak, James Brian Quinn, Richard Rosenbloom, William Spencer, Jim Matheson, David Matheson, Jordan Baruch, Karen Anne Zien, Prahalad
  • Technology Vendors & Competition
    • Competitive Advantage of IT Allan Afuah, Michael Hruby, Don Tapscott, Frank Ostroff, Art Caston, Peter Cohan, Charles Poirier, Liam Fahey
  • See additional works by: Rob Mattison, Brigitte Kilger-Mattison, Web Warehousing and Knowledge Management

    You'll find in-depth information on the following topics at this site:

    Web Warehousing and Knowledge Management, Rob Mattison, Brigitte Kilger-Mattison, web warehousing, business value, data warehousing, knowledge management, web warehouse, data mining, management systems, text information, information management, data warehouse, management-based perspective, warehousing configurations, warehousing knowledge, web warehousing knowledge, warehousing knowledge management, text information management, capacity planning, computer systems, knowledge management-based, knowledge management-based perspective, value query, query reporting, value query reporting, web warehousing configurations, biggest single, text mining, applying knowledge, warehousing systems, your business, warehouse environment, deriving business, reporting tools, deriving business value, mining tools, information systems, information management systems, search engines, data access, web warehouses, digital enterprise, Rob Mattison, Brigitte Kilger-Mattison, Web Warehousing and Knowledge Management, The Digital Enterprise, Rob Mattison, Brigitte Kilger-Mattison, Core technologies, Data vs. information, Data warehousing, Digital strategy, Disruptive technology, Electronic communication, Information management, Information overload, Information sharing, Information technology, Intranets, Strategic applications, Networked organization, Online services, Process innovation, Research and development, Software development, Technology adoption life cycle, Virtual organization, Rob Mattison, Brigitte Kilger-Mattison, The Digital Enterprise


    Other Links:
    Google Directory, Learnativity, Linknet, eCompany, eCompany, eCompany, Institute of Management, Fishin' Time, Leading Edge, Katun, Interactive Capital, EastSide, UCDavis, AdultStudentCenter, Desien, PKU, DayJob, RealTimePerformance, RealTimePerformance, Instead, PrimeResource, JWeber, SailsInc, Hawthorne, Montague, LLRX, Osborn Capital, AdressenSite, Coletta And Company, elrnnetWork, NewWork, SmallBusinessGeorgia, ITC magazine, Interage Research, Interage Research, export.gov.il, Nikolaidis, Paradigm, Creax, ComDig, NetSurf, HowStuffWorks, KiKM, InvestorGuide, Kerlins, NetIncome, UCWisdom, DalleyHewitt, Achieveglobal, Elaine, Business.com, Business.Hku, Idesaa, Metaforix, Webber.Edu, CedarCrest, KatunGroup, Creativity, LED ScGuild, ScGuild, 15 , Boston Dot Net, Web Development, 4square, .Net Resume, Gallery, Sites, Blog, Training, 123aspx, 4square, Exec Committee, NH Dot Net, Bio, Nashua Attorney, SEO, Instructional Design VirtualStrategist, Iese.Edu, InvestorGuide, CityU.Edu, Nd.Edu, MoneyWords, PeopleWerx, Iese.Edu, Occ, Idessa, Witt, Managers, Brian, PrintingSolutionMag, CareerExposure, CEOgo, DMOZ, Google Dir, CBDC, Morino, FastCompany, Crash Recovery Software


    MeansBusiness Partner Links:
    1to1
    City University Business School London
    George Washington University
    WebCT
    BetterManagement, BetterManagement
    KnowledgePlanet, KnowledgePlanet
    BestOfBiz
    WorkIndex
    RealTime Performance, RealTime Performance
    1to1 meansbusiness, 1to1 meansbusiness
    FreeAgent, FreeAgent, FreeAgent
    CEO Express
    WorkIndex
    eKnowledgeSource
    Global Learming Systems
    Capstone Ideas

    MeansBusiness Links:
    News, Contact, Manifesto, Overview, Partners, About, Team, Mission, Mechanics, Jobs, Mantras, Press, Press 120699, Press 011000, Press 032700, Press 091200, Press 110800, Press 121800, Ideas In the news, Ideas 010801, Ideas 012201, Ideas 022900, Ideas 020501, Ideas 041400, Ideas 042800, Ideas 051600, Ideas 053000, Ideas 061900, Ideas 062600, Ideas 071000, Ideas 072400, Ideas 082100, Ideas 090800, Ideas 092000, Ideas 101700, Ideas 103000, Ideas 111300, Ideas 112700, Ideas 121100, Ideas 122600, Organizing Work & People, Knowledge & Learning, Career Development, Sales & Marketing, Products & Services, The Digital Enterprise, The Internet Economy, Finance & Profitability, Strategy & Competition, Leadership & Change, Search, Booklist, Browse, Business Book Extracts, Business Book Summaries, Business Book Excerpts, Business Book Abstracts

    MeansBusiness in the news
    Businessweek, Cnet, PC World, PC World, PC World, PC World, Information Today, Information Today, Information Today, Information Today, Information Today, InfoWorld, InfoWorld, InfoWorld, InfoWorld, InfoWorld, InfoWorld, InfoWorld, InfoWorld, InfoWorld, InfoWorld, InfoWorld,The Springboard, Network World Fusion News, Publisher Weekly, Publisher Weekly, Publisher Weekly, Publisher Weekly, Publisher Weekly, Publisher Weekly, @brint.com The BizTech Network, KM World, KM World, KM World, Ras-Net, Business Wire, Business Wire, Business Wire, Business Wire, Business Wire, Business Wire, Business Wire, Business Wire, Business Wire, PR Newswire, PR Newswire, PR Newswire, PR Newswire, PR Newswire, PR Newswire, Forbes Global, Guangming Daily, Guangming Daily, Guangming Daily, Nextera,Cass Business School, Yahoo, InfoToday, Praja, twURLed, icoSystem, eKnowledgeSource, Knowledge Management Magazine, Internet-101, CIO, Virginia.Edu, ComputerWorld, ContextMag, Wall Street Journal , Rob Mattison, Brigitte Kilger-Mattison, Web Warehousing and Knowledge Management , MB Links , Internet Economy Books, Knowledge and Learning Books, Strategy and Competition Books, Career Development Books, Sales and Marketing Books, Leadership and Change Books, Organizing Work and People Books, Products and Services Books, Digital Enterprise Books, Finance and Profitability Books

    Other Sites:
    www.InternetEconomyBooks.com
    www.KnowledgeAndLearningBooks.com
    www.StrategyAndCompetitionBooks.com
    www.CareerDevelopmentBooks.com
    www.Sales-and-Marketing-Books.com
    www.LeadershipAndChangeBooks.com
    www.Human-Resource-Management-Books.com
    www.Manufacturing-Distribution-and-Service-Books.com
    www.DigitalEnterpriseBooks.com
    www.FinanceAndProfitabilityBooks.com
    Business Books


    home | browse concepts | search concepts  | contact mb

    ©2000 MeansBusiness, inc.



    Web Warehousing and Knowledge Management Rob Mattison, Brigitte Kilger-Mattison web warehousing, business value, data warehousing, knowledge management, web warehouse, data mining, management systems, text information, information management, data warehouse, management-based perspective, warehousing configurations, warehousing knowledge, web warehousing knowledge

    The Digital Enterprise The Internet Economy Finance & Profitability Strategy & Competition Leadership & Change Products & Services Sales & Marketing Knowledge & Learning Organizing Work & People Career Development