Investing in Information Technology

"Business stands at the brink of meaningful exploitation of computing and communications."

"Information systems is typically weak on finding the right customers."

"Only if the technology improves the product or service to the customer does he or she sense an improvement, which indicates that the technology has improved the business process."

"Most MIS people are pleasers, we hate to deliver "Bad" news. We try to evangelize the merits of what we will do for our customers, get them excited but then we disappoint them by not delivering on time."

"Launching a business process analysis project requires that the work and information flowing through your organization are well defined, clearly understood and accurately documented."

"Information systems people need to communicate effectively with businesspeople. I don't mean to say that IS people need to go to business school, but they need to stop using three-letter acronyms to describe everything."

"Because knowledge is advancing rapidly, I am ever more aware that I need to hire people who have far more knowledge about their jobs than I do."

"In my experience as an IS manager, a field in which passion is rarely mentioned, I've found that the ability to make speeches that thrill audiences pays off consistently."

"Investments must always produce an adequate financial return on investment (ROI) in technology and process."

"Each project will have a one-page brief on what it is, why it is needed, what return it will bring, and how much time and money it will cost."

"At a time of accelerating technical change, it is critical that managers learn how to make their organizations supportive of appropriate innovation in new technology."

"When I talk to, and listen to, "the masses," the variety of users in companies, I gain a lot of acceptance."

"I want a team that plays together, argues constructively, and doesn't believe that anything is impossible."