Cybercorp

"Most of today's corporations are structured for an age that is gone."

"The entire nature of enterprises and employment is at the start of a massive historical transformation."

"When separate organizational locations are linked by a computer network, an event in one location is immediately felt in a different location."

"Most corporations of the future will not be purely virtual or nonvirtual; they will have elements of virtualness."

"We are now seeing a much more dynamic form of virtualness."

"Most knowledge, unlike traditional economic resources, is endlessly replicable . . . It can be transmitted worldwide in a fraction of a second. Customs officials have no idea that the most valuable economic resource has just flitted past them."

"The more the basic mechanisms become automated, the greater the need for people to concentrate on uniquely human roles such as inventing new ways to delight the customers."

"A mess of incompatibility spreads so that future change requires conversion efforts that are slow, painful, and expensive."

"A cybercorp should have two nervous systems: an internal one that is private and secure and the external public one linking to customers, suppliers, and the public at large."

"An Internet bulletin board might be likened to a corkboard in an office on which anybody can pin notices; however, the notices can be posted or read worldwide."

"A smart card, about the size of a credit card, can contain an electronic purse that the user fills with e-cash and then uses for making purchases."

"Cybermarketing is the most severe paradigm shift to have occurred in marketing for a long time."

"Value streams in traditional corporations fragment work activities across traditional departments or functional areas and hence are slow and clumsy in operation."

"Computer systems in traditional corporations have usually been designed to support functional silos rather than cross-functional value streams."

"Good use of the Internet and intranets has several important effects on the newly designed teams that operate value streams."

"A strategic value stream is a unique capability that enables a corporation to move much faster or better than its competition."

"Making the strategic value stream unbeatable by the competition usually requires the development of highly complex technology."

"For every operation in a cybercorp we need to ask, What should be done in-house and what should be virtual?"

"From the customer's point of view there must appear to be one organization with whom the customer has a single contract."

"James Moore illustrated how the classical view of competition has become too simplistic. Instead of merely competing head to head within their industry, corporations are becoming linked into ecosystems that often span multiple industries"

"The old corporation, like Goliath, often reacts with scorn to the newcomer rather than with appropriate caution."

"In Darwinian evolution, nobody plays God."

"A learning-laboratory enterprise needs a culture with four characteristics integrated into its management practices and underlying values."

"In the new-world corporation, employees cannot expect to automatically climb a hierarchy or automatically climb to higher pay levels."

"Corporations, like people, have learning disabilities."

"As chips and information superhighways become more capable at an astonishing rate, corporate structures need to be totally reinvented."

"To old-style executive in chandeliered dining rooms the world of cyberspace might as well be a different planet."